10% OFF ON YOUR FIRST ORDER (CODE: FIRST10)

SHIPPING POLICY

After your order is successfully placed and paid, it may take up to two (2) working days (exclude weekends & public holidays) to process and ship your order.  

Purchases made after 12 pm (Malaysia Time) will be processed in the next business day. If your order is placed after 12 pm (Malaysia Time) on a Friday, your order will likely to be shipped out on the following Monday. 

DOMESTIC SHIPPING (within Malaysia)

  • Enjoy FREE SHIPPING for delivery within Malaysia with minimum spend RM100 & above.
  • For order value below RM100, a shipping fee at RM8 will apply. 
  • Your order will arrive within 5 to 7 working days for delivery within Peninsular Malaysia and 7 to 10 working days for delivery to East Malaysia, unless otherwise advised.
  • Shipping charges may apply subject to promotional activity. Refer final shipping fees at checkout page for delivery to the chosen address.
  • Once the ordered product(s) are shipped and before the buyer received the parcel, no cancellation will be accepted.
  • If you would like to return or exchange your order, please notify us at cs@charlesjourdanwatches.com to arrange our logistic agent to pick up the parcel.  Shipping fees may apply, subject to reasons of return.  Please refer to our return & refund policy.  


INTERNATIONAL SHIPPING (outside Malaysia)

  • Delivery outside of Malaysia may take up to 21 working days, subject to countries and states as per chosen address unless otherwise advised.
  • Refer shipping fees at checkout page for delivery to the chosen address.
  • Shipment to addresses outside Malaysia are subject to inspections and may be withheld by customs in the respective countries. It is at the risk of the buyer in the event of any customs issues that may arise including but not limited to, duties imposed, confiscation, holds, non-delivery and return. 
  • Should these events arise, the buyer is responsible to handle the issue with the respective country’s custom for parcel clearance.  
  • In the event that the product(s) were mishandled or missing due to custom issues, our offerings on product replacement, repair or refund will not be applied.
  • Once the ordered product(s) are shipped and before the buyer received the parcel, no cancellation will be accepted.
  • If you would like to return or exchange your order, please write to us at cs@charlesjourdanwatches.com before returning the parcel.  Please refer to our return & refund policy.   
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