Customers satisfaction is our priority. We are committed to fulfill your orders as promptly as possible.
After your order is successfully placed and paid, it may take up to three (3) business days (exclude weekends & local public holidays) to process and ship your order. Please note that promotional campaigns may also impact order processing turnaround time.
Our warehouse is located in Kuala Lumpur, Malaysia. Orders will be shipped out from Malaysia to the respective countries.
International shipping by FedEx's International Economy Shipments is typically between 4 to 6 business days, subject to countries and states as per chosen address unless otherwise advised.
Refer shipping fees at checkout page for delivery to the chosen address. If the chosen country cannot be found in the list, please email us at firstname.lastname@example.org to make further arrangement.
A tracking no will be emailed to you once your order has been dispatched from our warehouse. Email us at email@example.com if you do not receive your order and we will find out the status.
Amount charged are for product(s) and shipping fee only. It does not include import duty fee imposed by respective countries (if any).
All parcels are subject to inspections and may be withheld by customs in the respective countries. It is at the risk of the buyer in the event of any customs issues that may arise including but not limited to, import duties imposed, confiscation, holds, non-delivery and return.
Should these events arise, the buyer is responsible to handle the issue with the respective country’s custom for parcel clearance.
In the event that the product(s) were mishandled or missing due to custom issues, our offerings on product replacement, repair or refund will not be applied.
Once the ordered product(s) are shipped and before the buyer received the parcel, no cancellation will be accepted.
For warranty claims on repair & services, please refer to our Warranty Disclaimer.
ORDERS FOR DELIVERY WITHIN MALAYSIA
We strongly recommend you to place your order at our Malaysia e-Shop www.charlesjourdanwatches.my to enjoy free shipping.